Box Office Opening Hours: Monday – Friday 10am – 4pm. Saturday 12pm – 4pm. Closed Sundays and Bank Holidays.
If the box office is closed, click here to book your tickets online.
Tickets can be booked in person at the theatre, over the telephone, or online. We accept all major credit cards, except American Express. When booking by credit or debit card, either over the telephone, online or in person at the box office, a £1 booking fee is applicable. No booking fee when paying with cash or cheque.
We regret that tickets cannot be refunded or exchanged. We will however accept tickets for resale only after all of the venue’s own tickets for that performance have been sold.
Customers are advised that latecomers may not be admitted, and when they are, it is at the discretion of the visiting company and of the front of house manager.
Tickets are available for most performances at a concessionary rate for the following patrons: senior citizens, registered disabled, under 16s, students in full time education (with valid NUS/School ID), unwaged.
Babes-in-arms (children under 2 years old) are welcome at family theatre performances. Please contact the box office on 01865 319450 if you would like to bring anyone under the age of two so that we can set aside a free ticket for them! Children aged 2-15 years old require their own ticket, which will be at full price, unless a children’s concession is available at the time of booking. Accompanying adults may be asked to remove any children who are disturbing the performance.
For certain shows, one free ticket will be offered for every ten tickets booked. All tickets must be booked in one single transaction and paid for in advance. Please contact the box office for further details.
Tickets can be reserved up to 48 hours before a performance. The North Wall Box Office will hold reservations for 48 hours, and if not paid for within that time, will be released back on sale.
If you have any access requirements, please contact the box office on 01865 319450 before booking tickets so that we can ensure we meet your needs.